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FAQ
Do you build your websites using any visual composer plugins? (e.g.: Elementor, WP Bakery)
No, we design and develop themes from scratch for each one of our clients using our own boilerplate, which is optimized for performance. This allows us to have full control of everything we're doing and makes it so much easier to add as many new functionalities as needed.
What hosting services do you usually work with?
Our go-to hosting service is WP-Engine, which is optimized for WordPress. It provides a bunch of functionalities that otherwise would require an entire DevOps team to take care of, but in some cases, for more complex architectures, we work with AWS.
Do you need us to have designs ready for our website?
No, we have our own design department, which makes it much easier because developers and designers can work together from the very beginning to make sure there aren't going to be any surprises down the road when the devs start diving deep into coding. We also work with agencies that have their own design departments and we develop the themes according to their needs.
Who owns the code base after the project is ready?
Every single one of our clients is the owner of their code base. We always make sure that everyone has access to every document or repository related to the project, so they can do whatever they want with the websites after we're done with our part.
Will I also get a mobile version?
100% yes. Every single website that we build is designed in both desktop and mobile (even tablet in some cases if required). This way we make sure that not only the site is going to look great on every single device, but that the developers know exactly what to change for those modules that have a different approach on mobile.
What happens if I find a bug on my site after a couple weeks of use?
We have a very thorough QA process so this scenario should be very odd, but for those specific cases, we always offer a 30 day warranty for all our developments after the GoLive to make sure there's someone available to work on any bugfixing that my come up. We also always recommend closing a maintenance retainer to allocate resources to the project and making sure that we always have support for Wordpress and Plugin updates, as well as adding new functionalities or fixing bugs.
How does the website handover work?
We provide our clients with a full guide explaining how the website works, and we also schedule 2 walkthrough sessions with them to make sure that they can ask all necessary questions.
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